Traditional user enablement typically revolves around documentation, training sessions, and user guides. While these methods provide essential information, they often leave you playing catch-up, exhausting precious internal resources and missing out on opportunities to delight your customers. However, with the rise of AI-driven enablement, companies can move beyond static, one-size-fits-all training and offer users real-time, personalized guidance. In this blog post, we'll explore how AI is revolutionizing software enablement, the business impact of this transformation, and how Reveal can help you make the leap.

What Does Traditional Enablement Look Like?

Historically, user enablement relied heavily on manual documentation, including user guides, training manuals, and occasional webinars or in-person training sessions. This approach, while thorough, has several limitations:

1. Resource-Intensive: Manuals must be written, and screenshots must be taken. Documenting a complex software product is a multi-month effort, and that's before updates start to roll out. Companies often have to choose between a rock and a hard place: invest precious OpEx into documentation teams or leave customers with outdated or incomplete information.
2. Single Modal: User guides are just the first step in successful enablement. To ensure self-help works, you typically need to complement user guides with videos, walkthroughs, and tooltips—again exhausting precious resources and requiring additional software.
3. One-Size-Fits-All: Traditional documentation assumes all users need the same type of help. It doesn't account for users' varying levels of experience and different use cases.
4. Delayed and Out-Of-Context Learning: Users often have to search through lengthy documentation on separate websites or wait for a training session to find the help they need. This disrupts the users' workflows, extends the time it takes to fully adopt the product, and leaves users dissatisfied with the overall experience.

Ultimately, the shortcomings of traditional enablement constitute the most important reason why software implementations usually only achieve 30% of the promised value. The good news? It doesn't have to be this way.

Enter AI-Driven Enablement

AI-driven enablement offers a smarter, faster, and significantly more cost-effective way to deliver better and more content to your users. Here's how it differs from traditional methods:

1. (At least) 20x faster and less resource-intensive: With AI-driven enablement, an AI agent can take screenshots and write the first drafts. This drastically speeds up the time it takes to document a product and lets you keep your documentation in lockstep with new product releases.
2. Real-Time, Contextual Help: AI can provide immediate, in-app assistance tailored to the exact task a user is working on. Instead of searching through a manual, users are guided in real time with tips and walkthroughs right where they need them.
3. Personalization: AI-driven systems analyze user behavior to understand their skill level, role, and usage patterns. This allows the system to provide personalized content—so an experienced user might get an advanced workflow guide, while a beginner might get a step-by-step tutorial.
4. Multi-Modal: An AI-based system can leverage the same source material to instantly output not just user guides but also videos, walkthroughs, talk tracks, etc. All to ensure you can meet the user with the content they need to do their job.

In contrast to static documentation, AI-driven enablement helps users learn by doing, which significantly speeds up adoption and boosts engagement.

The Business Impact of AI-Driven Enablement

The shift to AI-driven enablement can have a profound impact on business performance. Here are some key benefits:

1. Faster Time-to-Value: Real-time, in-app guidance helps users become proficient with your product more quickly, shortening the time it takes for your users to start seeing value.
2. Reduced Support Costs: By offering proactive, contextual help, AI-driven enablement drastically reduces the number of support tickets, freeing up support teams to focus on more complex issues. It's not uncommon to see an 80-90% reduction in ticket volume. With each support ticket costing an average of $40, this can quickly become a big lever.
3. Higher User Retention and Satisfaction: We've mentioned it here on the blog before, but your product's NPS score is the best predictor for future growth. Personalized guidance, put simply, makes for happier users, driving both NPS and long-term retention.
4. Scalability: AI can scale enablement efforts without needing a larger team. As your user base grows or your product evolves, AI-driven systems adapt automatically, ensuring every user gets the help they need.

How Reveal Can Help

At Reveal, we obsess over novel ways to use AI to drive software enablement. We're firm believers that we need to drastically reduce the learning curve inherent in today's software tools and that AI is the way to do it. Below are a couple of ways in which we transform the enablement game:

1. Automated Content Capture: Reveal uses AI-powered content capture to completely eliminate the need to manually write your user guides. Creating a new guide is now a two-minute job, not two hours.
2. Automatic Multi-Modality: Reveal automatically generates user guides, videos, walkthroughs, and tooltips from a single source material, guiding users through complex workflows in real-time.
3. Personalized Enablement: Reveal analyzes end-user data to offer tailored content based on each user's role, usage patterns, and skill level. This ensures that every user gets the most relevant guidance for their needs.
4. In-App Copilot: With Reveal, you can deploy a batteries-included AI-powered Copilot inside your application with just two lines of code. With the Copilot enabled, your users will be thoughtfully provided with the enablement content they need—when they need it—to complete their tasks with zero friction.

By using Reveal, you can reduce onboarding times, minimize support costs, and boost your NPS, all while ensuring that your enablement content evolves alongside your product.

Closing Thoughts

AI is rapidly transforming how we approach user enablement, moving beyond the limitations of static manuals to deliver real-time, personalized, and dynamic guidance. As businesses continue to innovate, the shift toward AI-driven enablement will be key to staying competitive, reducing support costs, and ensuring user success.

If you're ready to take your enablement strategy to the next level, we'd love to hear from you. Contact us at johan.hoernell@revealautomation.com to learn more about how Reveal can help you implement AI-driven enablement and upgrade your software training process.